Titan Batteries Warranty

Always and only customers report warranty issues via https://www.gettitanpower.com/pages/warranty-claim

Titan will take care of warranty issues directly, this to investigate and learn. We will provide return labels when needed and send out replacements when needed. We won’t bother our dealers, so please forward your customers directly to this URL. 


What is the Coverage
The standard limited warranty for Titan Power products is one year from the date of original purchase and guarantees the pack to retain 80% of its original capacity and discharge rate during that time. 


What is Covered
This limited warranty covers defects in materials and workmanship in this product.


What is Not Covered
This limited warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, accident, neglect, or exposure to excess moisture. This limited warranty does not cover any damage, deterioration or malfunction resulting from any unauthorized tampering with this product, any repairs attempted by anyone unauthorized by Titan Power to make such repairs, or any other cause which does not relate directly to a defect in materials and/or workmanship of this product. This limited warranty does not cover any electronic or physical equipment used in conjunction with this product. 


Who is Covered
Only the original purchaser of this product is covered under this limited warranty. This limited
warranty is not transferable to subsequent purchasers or owners of this product. 


What Titan Power Will Do
Titan Power will, at its sole option, provide one of the following three remedies to whatever extent it shall deem necessary to satisfy a proper claim under this limited warranty:

  1. Elect to repair or facilitate the repair of any defective parts within a reasonable period of time, free of any charge for the necessary parts and labor to complete the repair and restore this product to its proper operating condition. Titan Power will also pay the shipping costs necessary to return this product once the repair is complete.
  2. Replace this product with a direct replacement or with a similar product deemed by Titan Power to perform substantially the same function as the original product.
  3. Issue a refund of the original purchase price less depreciation to be determined based on the age of the product at the time remedy is sought under this limited warranty.


How to Obtain a Remedy Under This Limited Warranty
To obtain a remedy under this limited warranty, you must contact either the authorized Titan Power reseller from whom you purchased this product or Titan Power directly by email contact@gettitanpower.com. For a list of authorized Titan Power resellers and/or Titan Power authorized service providers, visit our web site at www.gettitanpower.com or contact us at contact@gettitanpower.com. In order to pursue any remedy under this limited warranty, you must possess an original, dated receipt as proof of purchase from an authorized Titan Power reseller. If this product is returned under this limited warranty, a return authorization number, obtained from Titan Power, will be required (RMA number). You may also be directed to an authorized reseller or a person authorized by Titan Power to repair the product. If it is decided that this product should be returned directly to Titan Power, this product should be properly packed, preferably in the original carton, for shipping. Cartons not bearing a return authorization number will be refused


Limitation of Liability
THE MAXIMUM LIABILITY OF TITAN POWER UNDER THIS LIMITED WARRANTY SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID FOR THE PRODUCT. TO THE MAXIMUM EXTENT PERMITTED BY LAW, TITAN POWER IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY. Some countries, districts or states do not allow the exclusion or limitation of relief, special, incidental, consequential or indirect damages, or the limitation of liability to specified amounts, so the above limitations or exclusions may not apply to you.


Exclusive Remedy
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, TITAN POWER SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF TITAN POWER CANNOT LAWFULLY DISCLAIM OR EXCLUDE IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN ALL IMPLIED WARRANTIES COVERING THIS PRODUCT, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY TO THIS PRODUCT AS PROVIDED UNDER APPLICABLE LAW.

IF ANY PRODUCT TO WHICH THIS LIMITED WARRANTY APPLIES IS A “CONSUMER PRODUCT” UNDER THE MAGNUSON-MOSS WARRANTY ACT (15 U.S.C.A. §2301, ET SEQ.) OR OTHER APPICABLE LAW, THE FOREGOING DISCLAIMER OF IMPLIED WARRANTIES SHALL NOT APPLY TO YOU, AND ALL IMPLIED WARRANTIES ON THIS PRODUCT, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR THE PARTICULAR PURPOSE, SHALL APPLY AS PROVIDED UNDER APPLICABLE LAW.


Other Conditions
This limited warranty gives you specific legal rights, and you may have other rights which vary from country to country or state to state. This limited warranty is void if (i) the label bearing the serial number of this product has been removed or defaced, (ii) the product is not distributed by Titan Power or (iii) this product is not purchased from an authorized Titan Power reseller. If you are unsure whether a reseller is an authorized Titan Power reseller, visit our web site at www.gettitanpower.com.

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